We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honoured:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged for 50% of the amount of your appointment. This amount must be paid prior to your next scheduled appointment.
Anyone who either forgets or consciously chooses to forgo his or her appointment, for whatever reason, will be considered a “no show”. They will be charged the full amount of their missed appointment.
If you arrive late, your session may be shortened in order to accommodate others whose appointment follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 60 days to return an item for refund from the date of purchase.
To be eligible for a full refund, your item must be unused and unopened condition and you need to provide us with the receipt or proof of purchase.
If a supplement item was opened and if you experienced a side effect, a store credit will be issued to your account in the full original purchase amount.
We are happy to be offering this service to our clients, however we are not able to offer refunds or returns on any special orders that are not generally part of our stocked items.
Shipping – If applicable
You will be responsible for paying your own shipping costs if you need to return an item by mail.
If you have any questions about our return and refund policy please contact us